CENTRAL WASHINGTON HOME INSPECTIONS
PRIVACY POLICY
Effective Date: May 12, 2025
Central Washington Home Inspections (hereinafter referred to as "Company," "we," "us," or "our") is committed to protecting the privacy and personal information of all individuals who interact with our website, online forms, and communications. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information obtained through our website and related digital services.
By accessing or using our website, submitting any online contact or inquiry form, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our website or submit any personal information.
This Privacy Policy applies to all users of our website regardless of the platform or device used to access it.
1. COMPANY INFORMATION
The data controller responsible for your personal information is:
Business Name: Central Washington Home Inspections
Owner / Inspector: Marc Fontenot
License Number: 25013958
Bonded and Insured: Yes
Phone: 509-731-8039
Email: [email protected]
2. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us through our website, including through online contact forms, inquiry forms, and promotional sign-up features. The categories of personal information we may collect include:
2.1 Information Provided Directly by You
• Full name
• Email address
• Phone number (for the purpose of contact via call or text message)
• Property address or addresses (when voluntarily submitted for service inquiries or scheduling purposes)
• Any additional details included in the body of your inquiry or message
2.2 Promotional Email Sign-Up Information
If you choose to opt in to receive promotional emails, we will collect your email address and any other information you provide for that purpose. Enrollment in our promotional email list is entirely voluntary.
2.3 Automatically Collected Information
When you visit our website, certain technical data may be automatically collected by our website hosting platform or analytics tools, including but not limited to:
• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
This automatically collected technical information is not linked to personally identifiable information unless you have submitted a form on our website.
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
• To respond to your inquiry or request for home inspection services
• To contact you via email, telephone call, or text message (SMS) in connection with your inquiry or a scheduled service
• To send you promotional emails and marketing communications if you have opted in to receive them
• To schedule and confirm home inspection appointments
• To maintain records of business transactions and communications
• To improve our website and the quality of our services
• To comply with applicable laws, regulations, and legal obligations
• To protect the rights, property, or safety of the Company, our clients, or others
We will not use your personal information for any purpose that is incompatible with the purpose for which it was originally collected without obtaining your prior consent.
4. TEXT MESSAGE (SMS) COMMUNICATIONS
By submitting your phone number through our website contact form, you expressly consent to receive text messages (SMS) from Central Washington Home Inspections at the phone number you provide. These text messages may include:
• Responses to your service inquiries
• Appointment confirmations and reminders
• Follow-up communications related to a scheduled inspection
Standard message and data rates may apply depending on your mobile carrier and plan. Message frequency will vary based on the nature of your inquiry and engagement.
You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After opting out, you may receive one final confirmation text message. For assistance, you may reply HELP or contact us directly at 509-731-8039 or [email protected].
We do not share your phone number with third parties for their own marketing purposes.
5. PROMOTIONAL EMAILS AND MARKETING COMMUNICATIONS
If you choose to opt in to receive promotional emails, we will use your email address to send you information about our services, special offers, home inspection tips, and other relevant content.
You may withdraw your consent and unsubscribe from our promotional email list at any time by:
• Clicking the "unsubscribe" link at the bottom of any promotional email we send
• Contacting us directly at [email protected] with an unsubscribe request
After submitting your unsubscribe request, please allow up to ten (10) business days for your request to be processed. You may continue to receive transactional emails related to any active service inquiries or appointments during this period.
6. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)
To the extent required by applicable law, we process your personal information on the following legal bases:
• Consent: You have given us explicit consent to process your personal information for one or more specific purposes (e.g., receiving promotional emails or text messages).
• Contractual Necessity: Processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract (e.g., scheduling an inspection).
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
• Legal Obligation: Processing is necessary for us to comply with applicable laws and regulations.
7. DISCLOSURE OF YOUR INFORMATION
We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their own marketing purposes. We may share your personal information only in the following limited circumstances:
7.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, including but not limited to email marketing platforms, website hosting providers, and scheduling tools. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it.
7.2 Legal Requirements
We may disclose your personal information if we are required to do so by law, court order, governmental authority, or regulatory requirement, or if such disclosure is reasonably necessary to enforce our rights, protect our property, or protect the safety of others.
7.3 Business Transfers
In the event of a merger, acquisition, sale of all or substantially all of our assets, or other business transition, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
8. DATA RETENTION
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general:
• Contact and inquiry information is retained for a period of up to three (3) years following our last interaction with you.
• Transactional and service records are retained for up to seven (7) years in accordance with standard business recordkeeping practices.
• Promotional email subscription information is retained until you unsubscribe or request deletion.
Upon expiration of the applicable retention period, personal information will be securely deleted or anonymized.
9. DATA SECURITY
We take reasonable and appropriate administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, alteration, disclosure, or destruction. These measures include the use of secure web forms, limited access to personal information on a need-to-know basis, and standard industry practices for data security.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You transmit your personal information at your own risk.
In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
10. YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the information provided in Section 1 of this Privacy Policy. We will respond to your request within a reasonable time and in accordance with applicable law. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising any of your privacy rights.
11. CHILDREN'S PRIVACY
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and you believe your minor child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our records.
12. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party websites you visit.
13. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience and collect usage data. Cookies are small text files placed on your device to help us recognize you and remember your preferences. You may configure your browser to refuse cookies or to notify you when a cookie is being placed. Please note that some features of our website may not function properly if cookies are disabled.
We do not currently respond to Do Not Track ("DNT") signals from browsers, as there is no universally accepted standard for how to respond to such signals.
14. WASHINGTON STATE PRIVACY RIGHTS
If you are a resident of the State of Washington, you may have additional rights under the Washington My Health MY Data Act or other applicable Washington state law. We are committed to complying with all applicable state privacy laws. Washington residents may contact us at the information provided in Section 1 to inquire about their specific rights.
15. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this Privacy Policy, we will update the Effective Date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website or submission of personal information following any modification to this Privacy Policy constitutes your acceptance of those changes.
16. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Central Washington Home Inspections
Attn: Marc Fontenot
Phone: 509-731-8039
Email: [email protected]
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: May 12, 2025